Privacy Policy

1. Introduction

This Privacy Policy explains how RadioAura ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our internet radio hosting service. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for an account: Name, email address, password, and username
• Set up your radio station: Station name, description, genre, and branding materials
• Make payments: Billing information (processed securely through Stripe; we do not store credit card numbers)
• Contact support: Email correspondence, support tickets, and feedback
• Update your profile: Profile pictures, bio, social media links

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage data: Pages visited, features used, time spent on the Service
• Device information: IP address, browser type, operating system, device type
• Log data: Access times, error logs, performance data
• Listener analytics: Number of listeners, geographic location (country/city), listening duration
• Cookies and tracking technologies: Session cookies, preference cookies, analytics cookies

2.3 Streaming Content Metadata

We may collect metadata about the content you broadcast, including song titles, artist names, and broadcast schedules, solely for the purpose of providing analytics and improving the Service.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain the Service: Create accounts, enable streaming, process payments
• Improve user experience: Personalize content, optimize performance, develop new features
• Analytics and reporting: Generate listener statistics, usage reports, and performance metrics
• Customer support: Respond to inquiries, troubleshoot issues, provide technical assistance
• Communications: Send service updates, billing notifications, security alerts
• Marketing (with consent): Send promotional emails, newsletters, feature announcements
• Security: Detect fraud, prevent abuse, protect against security threats
• Legal compliance: Comply with legal obligations, enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as: payment processing (Stripe), cloud hosting (Microsoft Azure), email delivery, analytics, and customer support tools. These providers are bound by confidentiality agreements and may only use your information to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

If RadioAura is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Public Information

Some information you provide may be publicly accessible, including your radio station name, description, genre, and any information you choose to display on your public station page. Listener statistics may also be visible to your listeners.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (e.g., billing records, fraud prevention).

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Secure password hashing using BCrypt
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring for suspicious activity and security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information.

Types of Cookies We Use:

• Essential cookies: Required for the Service to function (e.g., authentication, security)
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how you use the Service (Google Analytics)
• Marketing cookies: Track your browsing habits for advertising purposes (with consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@radiaura.net. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal data based on: (a) your consent; (b) performance of our contract with you; (c) compliance with legal obligations; or (d) our legitimate business interests. You have the right to lodge a complaint with a supervisory authority.

12. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child, we will delete it promptly.

13. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

14. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

15. Do Not Track Signals

We do not currently respond to "Do Not Track" signals from web browsers. We may allow third parties to collect information about your online activities over time and across different websites when you use our Service.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice (including email notification for certain services). We encourage you to review this Privacy Policy periodically for any changes.

17. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@radiaura.net
• Legal: legal@radiaura.net
• Website: www.radiaura.net

18. Data Protection Officer

For privacy-related inquiries specific to GDPR compliance, you may contact our Data Protection Officer at dpo@radiaura.net.